How does Arkaio connect to Sage Intacct?
Arkaio connects natively to Sage Intacct through the Sage Intacct APIs. This requires your company to have subscribed to API access on the Sage Intacct side. Invoices approved in Sage Intacct feed the payments, and the entries generated by Arkaio are posted back to Sage Intacct.
Is Arkaio available as SaaS or on-premise?
Arkaio is offered as a cloud service (SaaS) only. There is no on-premise deployment. You access the hosted service, with nothing to install on your own servers.
Does Arkaio replace Sage Bank Feeds?
Arkaio covers the same need — EBICS connectivity and SEPA file generation — plus native two-way integration with Sage Intacct, VEU electronic signature, multi-entity/multi-bank support, and a real-time dashboard.
What is the difference between Arkaio and solutions like Cashlab?
Arkaio positions itself as bank connectivity middleware native to Sage Intacct: EBICS 2.5/3.0, Open Banking PSD2, VEU signature and same-day automatic reconciliation, with a multi-tenant architecture built for accounting firms and multi-entity groups.
What is EBICS and why use it with Sage Intacct?
EBICS (Electronic Banking Internet Communication Standard) is the secure protocol used by European banks to exchange payment and statement files. Paired with Sage Intacct, it lets you send SEPA transfers and direct debits directly from your ERP, without going through each bank's portal.
Which banks does Arkaio work with?
Arkaio connects to banks that offer EBICS 2.5 or 3.0, Open Banking PSD2 or SFTP. Availability depends on each bank: not all banks allow you to pay directly through Open Banking. We recommend checking the channel with your bank first, or contacting us to confirm compatibility for your institutions.
Does Arkaio support SFTP?
Yes. Besides EBICS and Open Banking, Arkaio supports SFTP as a communication channel with the bank. The channels actually available depend on your bank.
How long does setup take?
Deploying Arkaio itself is very fast, thanks to comprehensive documentation and flexible configuration of companies, banks and users. For EBICS, allow a few days before the connection is operational: the subscriber has to be initialized and activated by the bank. The exact timing depends on each institution.
Does Arkaio handle SEPA direct debits (SDD) in addition to transfers?
Yes. Arkaio generates both SEPA credit transfers (pain.001) and SEPA Direct Debits (pain.008), to ISO 20022 standards, directly from approved invoices and due dates in Sage Intacct.
Can I collect customer payments by direct debit with Arkaio?
Yes. With Arkaio you can collect from your customers by SEPA direct debit, by LCR (lettre de change relevé) or through a payment link. Direct debits are generated in the pain.008 format.
How does Arkaio manage direct debit mandates?
SEPA direct debit mandates are managed directly in Arkaio. Signature can be manual or electronic, and existing mandates can be imported. Arkaio supports both CORE and B2B mandates and covers the full mandate lifecycle.
Which bank statements does Arkaio retrieve?
Arkaio processes camt.052 (intraday account reports), camt.053 (end-of-day statements) and camt.054 (debit and credit notifications). Which messages you receive depends on your bank and your agreement. The statements feed automated bank reconciliation with Sage Intacct.
How does Arkaio match customer payments, including in Switzerland?
For incoming payments, matching relies on the IBAN and on the identifiers Arkaio generates in the payment file. In Switzerland, each customer invoice carries a unique QR reference, which allows a receipt to be matched to the invoice. Once the payment is matched, Arkaio generates the settlement of the invoice concerned in Sage Intacct.
Can Arkaio manage bank loans?
Yes. Arkaio manages bank loans: calculation of the repayment schedule, matching of each installment with the bank statement and generation of the related entries in Sage Intacct.
How does Arkaio prevent duplicate payments?
An invoice selected for payment disappears from the list of invoices to pay and only reappears if the batch is cancelled or fails. Each payment batch gets a unique identifier, amounts are locked once entered, and if an error occurs during submission the entries are cancelled so that a retry does not create duplicates.
How does Arkaio protect against IBAN fraud?
Every change to a vendor's IBAN goes through dual validation between Sage Intacct and Arkaio. A change made in Sage Intacct triggers an approval request in Arkaio, and a change made in Arkaio is applied in Sage Intacct only once accepted. IBAN and BIC are verified before payment, and every action is logged.