Support

Frequently asked questions

What is EBICS and why use it with Sage Intacct?

EBICS (Electronic Banking Internet Communication Standard) is the secure protocol used by European banks to exchange payment and statement files. Paired with Sage Intacct, it lets you send SEPA transfers and direct debits directly from your ERP, without going through each bank's portal.

Does Arkaio replace Sage Bank Feeds?

Arkaio covers the same need — EBICS connectivity and SEPA file generation — plus native two-way integration with Sage Intacct, VEU electronic signature, multi-entity/multi-bank support, and a real-time dashboard.

What is the difference between Arkaio and solutions like Cashlab?

Arkaio positions itself as bank connectivity middleware native to Sage Intacct: EBICS 2.5/3.0, Open Banking PSD2, VEU signature and same-day automatic reconciliation, with a multi-tenant architecture built for accounting firms and multi-entity groups.

Does Arkaio handle SEPA direct debits (SDD) in addition to transfers?

Yes. Arkaio generates both SEPA credit transfers (pain.001) and SEPA Direct Debits (pain.008), to ISO 20022 standards, directly from approved invoices and due dates in Sage Intacct.

How long does setup take?

Deployment takes a few hours thanks to comprehensive documentation and flexible configuration of companies, banks and users.

Is Arkaio compatible with all European banks?

Arkaio is compatible with any bank supporting EBICS 2.5 or 3.0, as well as Open Banking PSD2, which covers nearly the entire European banking market.

SaaS or on-premise: what are the options?

Arkaio is available as SaaS or on-premise deployment, particularly for payment service providers handling large volumes.