Collecting without re-keying
On the receivables side, the pain points mirror those of supplier payments: direct debit files prepared outside the ERP, mandates tracked in spreadsheets, receipts matched by hand line by line. The more customers you have, the more discrepancies and matching delays build up.
Arkaio generates collection orders from customer invoices and due dates in Sage Intacct, sends them to the bank and reconciles incoming receipts with the related invoices. Entries are created in Sage Intacct, where your team already follows customer accounts.
Three ways to collect
SEPA direct debit
CORE and B2B direct debits in pain.008 format, generated from Sage Intacct invoices and due dates.
LCR
The lettre de change relevé, a common business-to-business collection method in France.
Payment link
Collection through a payment link, alongside direct debit and LCR.
Direct debit mandates, managed in Arkaio
A SEPA direct debit relies on a mandate signed by the customer. Arkaio centralizes mandate management:
- manual or electronic mandate signature;
- import of existing mandates, so you can start without collecting them again;
- CORE and B2B mandates;
- tracking of each mandate's full lifecycle.
Direct debits are then sent to the bank over the configured channel: EBICS, Open Banking or SFTP depending on the bank.
Reconciling customer receipts
Arkaio identifiers
Direct debits generated by Arkaio carry identifiers that link each receipt to its invoice.
QR reference in Switzerland
Each customer invoice carries a unique QR reference used to match the incoming payment.
Settlement in Sage Intacct
Once the receipt is matched, Arkaio generates the invoice settlement; its status is visible natively in Sage Intacct.
Frequently asked questions
Can we keep our existing SEPA mandates?
Yes. Existing mandates can be imported into Arkaio and then tracked throughout their lifecycle.
What is the difference between CORE and B2B direct debits?
A CORE direct debit can target any type of debtor, who has an eight-week refund right for an authorized debit. A B2B direct debit is reserved for business debtors, without that refund right, and the debtor must register the mandate with their bank. Arkaio handles both.
How can we see that a customer invoice has been paid?
Arkaio creates the invoice settlement in Sage Intacct, so the status is visible directly on the invoice, just like a payment recorded in the ERP.
Automate your customer collections
A demo shows direct debit generation, mandate management and reconciliation on a case close to yours.